Blackshop Case Study Essay Example

Blackshop Case Study Essay Blackshop is a popular casual restaurant in the area of Cambridge. It is a well run business in quite a competitive market. However, in a competitive market, proprietors of a business must do what is necessary in order to remain competitive and â€Å"maximise the number of guests† (Cerny). Blackshop must decide whether or not the Open Table system will allow them to gain a competitive advantage, and if so, what sort of operational strategy needs to be implemented for it to be successful. Issues that need to be addressed are whether Open Table systems such as the new reservation system and the table management system will, in fact, leave Blackshop with a competitive advantage. Blackshop should adopt the Open Table system. This upgrade in technology at Blackshop will allow them remain competitive via a new reservation system which utilizes benefits of the internet, adopt a targeted marketing system through emails, gather information on customers to enhance customer satisfaction and help with facility layout problems that occur through the old reservation system. Blackshop will also need to refine its operational strategy. In a competitive market, a company must structure its company in order to meet its service concept. Operational strategy will include areas such as marketing techniques, employee selection and job satisfaction. It will also outline ways in which Blackshop can improve customer satisfaction through process control. The Open Table system is able to address areas that are important to a firm in order for it to remain competitive or gain some competitive advantage. Customer satisfaction is one of the main areas that allow competitiveness. We will write a custom essay sample on Blackshop Case Study specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Blackshop Case Study specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Blackshop Case Study specifically for you FOR ONLY $16.38 $13.9/page Hire Writer It is now recognised â€Å"as a primary goal on the path to profitability†(j8) and can be defined as â€Å"a evaluative response concerning the perceived outcome of a particular consumption experience†(j1). The Open Table system allows a restaurant to enhance the customers’ satisfaction through a numbers of avenues. Firstly, the reservation system allows potential customers to not only call up the restaurant to book a table, but it also allows the customer to utilize the internet to â€Å"make reservations without any temporal or geographical constraints†(P+D). This type of reservation system can also be used to collect detailed information about their customers. Information such as birthdays, anniversaries and special requests can be readily available to employees which can be used to enhance the customer experience and create a far greater guest management system. It allows the employee to construct â€Å"interpersonal bonds† with customers, creating the perception that â€Å"the employee has personal recognition of the customers’ needs and knows specific details about his or her service needs† (j5). Open Table also contributes to customer satisfaction with its advanced table management system. Having a system that allows Blackshop to maximise seat utilisation â€Å"effects efficiency of the process as well as creating good ambience†(j6). Blackshop have noticed bottlenecks forming in the wine bar during busy operating times. This is created because many of the customers are walk-ins and have to wait for a table to clear up. Waiting a long time for a service can lower customer satisfaction, resulting in less repeat business. The new table management system allows patrons to be seated in an earlier manner, thus alleviating some of the problems created from walk-ins. It is for these two reasons that a restaurant should be able to create â€Å"one of the most powerful promotional methods used in hospitality†(p+d). Word-of-mouth promotions are satisfied customers recommending the restaurants to potential customers. An integral part of word-of-mouth is gaining a customer’s trust. It is said that â€Å"customers trust in employees is likely to form if the employee and customer are well know to each other†(j5). As alerted to previously, knowledge of customer needs and personal information forms the basis for a closeness that must exist in order for the customer to â€Å"engage in word-of-mouth behaviour†(j5). This is a very powerful as â€Å"a single recommendation, the only source of information obtained, is enough to convince a person to try a particular service provider†(j5). Many firms attribute their success to word-of mouth, with Harley Davidson saying â€Å"positive word-of-mouth communication emanating from customer employee relationships can be attributed to most their success†(j5). Open Table also has a powerful marketing tool through the use of promotional email system. This email system can be used to create avenues to repeat business by alerting customers to Blackshops regular food events. This is also a great way to generate word-of-mouth promotions and enhance customer/employee relationships. Operations Strategy Operations strategy describes â€Å"competitive priorities that internal operations will emphasize†(text). It is also how the company â€Å"should be structured in order to meet its service concept†(text). The service concept of Blackshop will detail â€Å"the reason as to why a customer will choose one service over a competitors†(text). Blackshop service concept should be superior customer service and satisfaction through quality process control. This can be undertaken by firstly implementing the Open Table system. Blackshop must make sure that all members of staff have been fully trained on how to use the Open Table system. Benefits must be explained fully so employees feel comfortable using it to enhance customer satisfaction. As I believe customer satisfaction to be the important part of success, this should be completed before any other areas of the operations strategy are implemented. It creates word-of-mouth promotions and encourages repeat business. As quality of service is a huge competitive priority, Blackshop must continue with its stringent employee selection policy. The importance of selecting the right employee to work at Blackshop cannot be understated as many â€Å"US casual restaurants learn to view their employees from a new prospective – as strategic human capital which possesses intangible assets that are valuable to the firm†(strategy risk). Restaurants that take this view have the â€Å"potential to build a human resource competitive advantage†(strategy). Employees chosen to work at Blackshop must show a certain enthusiasm towards the company’s service concept. The operations strategy must also include a tailored marketing plan towards its target market. The Open Table system offers powerful email marketing campaigns that can be tailored towards its target market. However, this is only useful as a way of targeting repeat customers as their information is the only available. The Open table website also includes important information such as; location, price, menu and operating hours. I believe this is not enough to encourage new customers to book at Blackshop. As an initial solution Balckshop must first train some of their employees to use information technology systems for marketing campaigns. Training marketers to use information technology systems and having marketing reports are the most urgent and important tool for the future of marketing in the hospitality industry†(progress and dev). This means having employees construct and maintain a dedicated Blackshop website that offers more information and flare to that of the Open table website. Employees should â€Å"not only create their own website, but to ensure that their we bsite is visible and easily found by search engines†(Progress and dev). Having a dedicated website also eans that they have a new avenue to reply to customer comments. Being able to swiftly respond to customer feedback means Blackshop can â€Å"gain the trust of customers and therefore more chance of repeat business†(progress). The marketing campaign can also include current campaigns that are being undertaken by Blackshop, however, there must be a review of current content. Major discussion regarding hospitality marketing is mainly concerned with â€Å"rational versus emotional†(j4) advertising. That is, what appeals more to the consumer? Studies have found that â€Å"for experiential services such as restaurant meals, the hedonic nature of the consumption experience may make emotional appeals more effective†(j4). Rather than advertising price information or convenient location, they should use their marketing tool to convey a message of relaxed family atmosphere with live music and great food. By employing these marketing techniques they are â€Å"creating a positive post exposure attitude†(j4) for the potential consumer, leaving them with no doubt that they should indulge in the experience that Blackshop offers. That is not to say that Blackshop should not appeal to the rational side of consumers. Price information strategy in advertising â€Å"can greatly reduce the level of pre-purchase perceived risk which tends to be high with many services†(j4). It appeals to consumers that need to â€Å"understand the service and want to know what they are receiving before making a purchase decision†(j4). Rational advertising can also be an effective way to fill table space on quieter nights. Email marketing can also be extremely valuable is reducing the bottleneck effect at wine bar by â€Å"providing information about less crowded periods or shorter waiting times, and customers encouraged to utilize them†(j2). Instilling a sense of job safety and creating a workplace where employees can thrive and grow is vital for job satisfaction. Blackshop needs to introduce strategies in its operations that allow this to happen because there is a â€Å"positive linear relationship between staff satisfaction, service quality and customer satisfaction, leading, ultimately, to profitability†(j7). Firstly, Blackshop must empower the employee in the workplace. In many hospitality workplaces â€Å"quality is centred on guest satisfaction†(strategy), because of this â€Å"managers and staff should not only be empowered, but compelled to do whatever it takes to make it right on spot†(strategy). Empowerment can also continually let your employees grow within a job, increasing job satisfaction with the company. Continuing along the path of job satisfaction, Blackshop can also introduce employee ownership programs and promote within the company. Employee ownership programs give their job a sense of meaning, and a sense of fairness. Programs like the managing partner programs can be â€Å"the cornerstone of success, allowing you to attract the best†(strategy). As referred to earlier, this can lead to a â€Å"human resource competitive advantage through superior human capital†(strategy). Blackshop must seriously consider introducing the Open Table system. The benefits of introducing it centre on a better table management system, a new and improved reservation system, and a powerful email marketing tool. It allows Blackshop to have greater customer satisfaction through a higher level of process control, utilizing information technology systems such as the internet. Open Table is also an information gathering tool, proving huge benefits for company. Employees can create â€Å"interpersonal bonds† with guests, gaining their trust, which can lead to word-of-mouth promotions. All of which can lead to more customers which fulfils the manager’s job of â€Å"maximising the number of guests†(cerny). Balckshop’s operational strategy should first introduce the Open table system. After which, all employees should be fully trained on the new system. Having employees understand the new reservations system and table management system are the key to the continued success and growth of Blackshop. Blackshop should continue to use its system of stringent employee screening programs so that they employee the person who best fits in line with the service concept and operational strategy. After completing this stage of the process, management need to address their marketing program. This should begin by entrusting one or more of the employees with the marketing manager position. This involves starting up a company website with all relevant information on it and deciding on new marketing themes for different advertising mediums. The marketing approach must consider emotional and rational appeals. It must appeal to people through rational information such as price and service excellence, but more importantly, it must appeal emotionally to the customer. The operations strategy must also involve programs or fundamental ideas that create job satisfaction. This can be done through promoting within, empowerment in decision making and employee ownership programs. Creating and operational strategy that â€Å"links together well with available resources will determine the final outcomes yielded from a rersource†(j6).

Significance of Studying Homosexuals

Significance of Studying Homosexuals In today's society, many people are concerned with morality. Tradition dictates that marriage is a union between a man and a woman for the purpose of raising children. With the advancement in technology, homosexuals can undergo special operations to have their sexes changed and at the same time live a life of their choice - to become "gay" or to become a "lesbian". Many people wonder how come there is a rapid growth of homosexuals. Hence, in this study the researcher aims to provide sufficient information to help people understand the various aspects of homosexuality.This study will explain the hardships encountered by homosexuals because people cannot accept them for what they are, their difficulties in understanding themselves and the emotional pains because of rejection by families and relatives. This research is mainly conducted to clarify the misconceptions and controversies surrounding homosexuality.During the first half of the 20th century, gay men were viewed as effeminate, l esbians were portrayed as mannish, and both were seen as being obsessed with sex, with little self-control or morality.English: Barbara Gittings picketing the White Hous...

Self Magazine critic Essay Example | Topics and Well Written Essays - 750 words

Self Magazine critic - Essay Example The articles were usually based on elements that seemed quite fictional when considered to be applicable in real life. Needless to say, the cover page article on Keri Russell (Bried)was quite entertaining and one could not help but admit that the interview did indeed hold quite a degree of authenticity to it and a breath of fresh air when compared to a certain sense of artificialness that prevailed across the rest of the magazine (SELF Magazine). Articles such as Make good sex great (Pamela)and More Joy, Less Stress appeared to be amongst the major highlights of the issue and while one cannot feel that such article names are quite clichà © when considered in the backdrop of the modern day article names that are scattered across magazine covers, an brief overview of the articles proved that they were in fact quite unique in their narration and held a certain sense of honesty about them as if the author had not written them for mere commercial value and had not acquired the data used in the articles from a few second grade websites. Rather there was an undeniable feeling that no matter which perception the authors had kept in mind while writing the articles, one could not disagree on the fact that the knowledge of the writers regarding the subject matter of their articles was not something that one could doubt. Moving further on into the December issue of the much acclaimed magazine there was a pleasant picture that the magazine continued to present with articles such as 31 minutes to solve any shopping dilemma which was perhaps one of the few in the magazine that held a solid sense of reality and application in them. Other articles that were observed to possess a similar degree of applicable utility also included 8 One minute relaxers and 77 Easy ideas for doing good which were based upon a particular perception that was observed in not only this issue of the magazine but also in other issues of the magazine. The magazine ensured that not a single

A paper proposal on the the Rhetoric of Sugar Sweetened Beverages Assignment

A paper proposal on the the Rhetoric of Sugar Sweetened Beverages - Assignment Example In this literature review, I intend to analytically review a variety of literature on Sugar Sweetened Beverages. Thus, I will put emphasis on a wide range of SSBs. These include, but not limited to soft drinks (soda), flavoured waters, sweetened teas, ready to drink coffees, sports drinks, and juices. Babey, Wolstein & Goldstein(2013) contend that the increase in consumption if drink that have added caloric sweeteners is attributed to less healthy diets as well as health concerns such as overweight and obesity. What is the problem addressed in the literature review? The problem addressed is that there is the increased consummation of SSBs and consequently increased rates of obesity and overweight. Overwhelming research as presented in a wide range of literature has specifically cited increased consumption of SSBs as the main cause of the increased rates of obesity. Over the last four decades for instance, the rates of obesity and weight gains have tripled. Statistics of study carried out by Ogden & Carrrol (2010) between 2007 and 2008 established that one in every six children and adolescents aged between 2 and 9 is obese. These statistics are worrying. According to the National Heart, Lung and Blood Institute (1998), obesity increases the risk of coronary heart disease, hypertension, stroke, type 2 diabetes, various cancers, and many other chronic diseases. As such, the increased rates of consuming SSBs have the risk of escalating the already increased cases of obesity. This will consequently case a major strain to the public health care system. Currently, the U.S government spends more than $174 billion annually in treating obesity. It also spends more than $147 billion annually in treating health problems related to obesity and overweight. According to Wang et al. (2012), this accounts for more than 9.1 percent of the government’s health care expenditure. This has led to widespread concerns over the need to control the major causes of diabetes and ove rweight. What are the questions addressed in the literature review? The questions addressed in my literature review are: 1. What can be done to reduce the rate of SSBs consumption? 2. What role can the media play in reducing the rate of SSBs consumption? What gaps have you discovered in the literature? An analytical review of the literature on SSBs consumption reveals that there exists a large gap between the increasing rate of SSBs consumption and the measures that can be used to reduce these rates. There is also a large gap in regard to the role played by the media and the increased rates of SSBs consumption. There also exists a gap on the approaches to be used on reducing SSBs consumption. Generally, the approaches to reducing intake have varied. Some literature proposes a tax on sugar sweetened beverages, while other literature advocates an extreme tax on SSBs. On the other hand, some literature argues that a tax will not suffice at all. Most literature argues that there is stro ng link between the high levels of consumption of sugar sweetened beverages and obesity and adverse effects on the public health care system. Babey ,Wolstein & Goldstein H (2013) claim that soda and other SSBs, such as energy and sports drinks, are the largest source of added sugar in the diets of both children and adults in the U.S. It is argued that liquid calories do not satisfy as well as solids, and SSBs add calories instead of replacing them. It is suggested

Globalization's impact on the spread of infectious diseases Annotated Bibliography

Globalization's impact on the spread of infectious diseases - Annotated Bibliography Example ue of racism in Toronto as the people from East Asia where the virus had initiated from started being isolated and discriminated against as a result of the virus and them being different. The Asians were segregated from the Canadians and the increase in racialization spread even more and the effects are still being felt to date. The conclusion from this article is that globalization has increased the spread of infectious diseases thousands of miles away from the area of origination and this is leading to other unwarranted and unwanted effects such as racism. The race that the infectious disease originates from is discriminated against and segregated as well as blamed for the spread of the disease or infection just like the Chinese were segregated by the Canadians in Toronto even though the disease spread as a result of interaction and connectedness but leads to inequality. Brown, T. (2011). ‘Vulnerability is universal’: Considering the place of ‘security’ and ‘vulnerability’ within contemporary global health discourse. Social Sciences & Medicine, 72: 319-326. The global health standards have been and continue to be affected by the increase in the multiple threats of the infectious diseases all over the world. With global connectedness and interactions increasing, there traditional border defenses and securities are weakening and hence allowing people the movement all over the world hence continuing to spread the infectious diseases everywhere. What this does is to increase the vulnerability of the people and exposing them to more diseases, spreads the panic over the diseases and eventually becoming an epidemiological threat to the health of the people. Fighting of these diseases has become even harder for the world because of the increase in environmental degradation, intensive farming practices, rapid urbanization as well as misusing of antimicrobials. All these contribute to the humanity becoming more vulnerable to the diseases and dying in

Youth Empowerment And Promoting Peace

Youth Empowerment And Promoting Peace Peace is not just absence of war but also a state of mind, individual or collective a social cultural, political and economic harmony. Peace is also a way of being and a way of living. Hence to build a true culture of peace, we need to develop justice and respect of human rights to fight against poverty. We need to favour intercultural dialogue which should be among civilizations and to empower youths. As youths it is our governments concerning at dialogue to build a culture of peace. Therefore, we must support the following concrete proposals to support youth against oppression and we have to recognize the number of existing obstacles for the realization of a true culture of peace. Now the time has come to activate the youth of the world to get the best from the atom by using it properly and bringing peace in the world. The youths of new millennium must work hard for linking and networking research with the international peace movement. To promote inter nation discussion of youths common problems we must approach UN and its related agencies on the topics of human rights and rights of the children. Let the youths make special request for providing advice, help with setting up courses and conferences on the world peace to assist in workshops on peace education for the youth. Youth must be encouraged to appeal to the world leader to create peaceful and sustainable world. Every youth has different knowledge and capabilities. International peace and security can not be achieved without the promotion of mutual understanding, cooperation and goodwill among the youth of the world. The world community must give a new dimension to task of education, producing a new kind of spirit of harmony and understanding in the art of living in the world community. UN must empower every youth with the education and resources to sustainable livelihood and provide social security and solution building concerning peace. However the United Nations has seeds of hope and peace. We should remember that in comparison to the United Nations the world is very old and it is not easy to change the world. Youth can be said to be the most innovative and uncompromising part of society. UN was setup from the ashes of the Second World War and the declaration of human rights was one of the first things that it produced. We should understand that whole universe is created for peace not for destruction. People should therefore live together in peace and do whatever they can for the wellbeing of the suffering ones. However, we have not been successful in stopping the arm race among the great power yet. The exercise of human rights and freedom is an essential element of peace. Peace is an essential requirement for the satisfaction of human basic needs such as food, shelter, health, education, labour and environment. The young general assembly is uniting young people from all over the world in responsible action to initiate practical activities through promoting youth empowerment in decision making and solution building. The children of the world are calling for a better future. They have the chance to develop their potential. They need a peaceful world. Childrens rights are being violated every day and yet the offenders continued to say Children are the future. To educate and enlighten the youths about social services and also promote community organizing as a tool to reconnect people to each other with a common goal of building supportive and good community. To create spaces for the youths of the world including people who are young of color, queer, poor and or have disabilities to invest in the power of collective action. The world community is highly concerned about the continued deterioration of the status of world wide youths who face growing levels of unemployment, poverty, epidemic diseases, functional illiteracy and other social and economic challenges. Youths continue to face serious health issues, in particular the HIV/AIDS which is the biggest challenge facing our generation. The world community is highly concerned about the prevalence of human rights violation with regard to young people such as child labour, trafficking and living in countries under occupation. We recognize that there are too many young people lacking the necessary education and training for good productive jobs, too few jobs and too many unproductive jobs with poor remuneration and security. The world community must increase an investment in relevant skills training, emphasizing training appropriate to the job market. Growing awareness of the interdependence of the world and of global problems is concern to all people of the world. The purpose of youth network is to increase the youths respect for human beings, love for humanity and develop a peace loving mind all of which should be the foundation for international understanding. Therefore moral education is very closely related to international understanding. Special activities play an important role because they help the youths develop international understanding through actual experiences. We must empower all the youths of the world and encourage them to pay need to the followings: Interests in the world surrounding and in human cultures. Understanding of world and cultures. Transformation of consciousness to include the world and other cultures. Formation of an attitude of international harmony and cooperation. Often teaching for international understanding is based on a description and analysis of different international social systems. The aim is to develop a critical idea in young people who should be able to discern the political and economical structure, which are the causes of conflict, violence and war. This is right but not enough. The young people will be encouraged to take part in activities of understanding other people and to discover the cultures of other races such as Japanese, the Africans and the Arabs. They may learn in other lands such as the famine crises, earthquake crisis in Pakistan and may decide to sponsor a child in Africa in order to help pay for his education. The venture may be successful in bringing the awareness amongst the young people about the value of understanding and peace and benefits, peaceful cooperation amongst the different people of the world. The people of the world should take keen interest in identifying and advocating for initiatives that empower young people to have greater control over their individual and collective destinies and their ability to contribute effectively to the advancement of the global community and achieve peace and international understanding. To form a youth network which could mechanism to ensure the participation of young representatives reconciliations process, negotiations and peace building. Lets develop and support the education of culture of peace in programmes of schools in all levels. It is crucial to break stereotypes in education by raising awareness the role and contribution of girls and young women in society. The United Nations system should encourage, promote and find ways to recognize the participation, facilities and technical assistance for their work. Education, training and capacity building of youth are of paramount importance to encourage youths to contribute their time and energy in the field of international understanding and peace. Especially the young people of the developing countries are facing lots of problems for example, lack of opportunities for education and training, unemployment, drug abuse, poor health facilities and services etc. the young people constitute the major human resource for development. They are in many sectors, the key agents for social change and technological innovations. Young people are frequently the last to benefit directly from general progress, living without basic resources curtails the participation of youths in the lives of their communities and nations. It also has an adverse impact on the access to education and skill development. Poverty undermines the aspiration of millions of young people globally, manifesting itself in illness, illiteracy, drug abuse, trafficking and crime. Faced with too many demands, too few resources, the needs of youth go unanswered to the long term detriment of development. It is evident from the foregoing facts and figures that youth need support if they are to play a central role in society. The international communities also have objectives, to promote youth activities as an integral part of social and economic development; to enhance the active participation of youth in society and to promote among young people, the ideals of peace and international understanding.

Managing Information Systems In Organizations Essay -- Database Manage

Managing Information Systems In Organizations INTRODUCTION In recent years, there has been an abundance of new technologies in the information systems field. These new technologies have altered the very development process itself. Information systems have gone from being a series of one level databases to three dimensional reality, virtual reality, and multimedia systems. In the early days of information systems, the demands were for data, with no real function of artificial intelligence. However, as the 21st century approaches, business has taken on an entirely different function, and the need for individual information systems has grown immensely. This demand for information technology is in all areas of business: corporations, law, medicine, science and even small business. In addition, the worldwide web and the Internet have added an additional factor of communications. Most information systems in use today require at the very least, a measure of Internet capability. In order to understand the changes in these development processes, the history of databases should be analyzed. BACKGROUND Database Management Systems actually began in the 1950s, with what is known as the first generation, also known as file systems on tape. The major task of any computer in those days was to process data under the control of a program. This primarily meant calculating, counting and simple tasks. Second generation databases, file systems on disk, allowed use of computers in dialogue mode as well as batch mode. The development of magnetic disks allowed for more sophisticated file systems, making multiple access possible. These first two generations of DBMS were characterized by the availability of file systems only; strictly speaking these were the forerunners of database systems, the foundations. An important component of these database systems were the static association of certain data sets (files) with individual programs that would concentrate on these. There were high redundancy problems between files; inconsistencies when one program made changes that are not made in all programs; inflexibility against changes in applications; low productivity by programmers since program maintenance was expensive; and the problem of adopting and maintaining standards for coding and data formats. The third generation, pre-relational databases, started in the 1960s a... ... rapid development in this area, not only in technology but also in functionality. Information Systems will rapidly emerge into a wealth of applications until it eventually becomes an extension of the person (maybe in a literal sense some day). That, I believe, is the future. Works Cited: Cattell, R.G.G., â€Å"Object Data Management: Object-oriented and Extended Relational Database Systems† Reading, MA: Addison-Wesley Publishing Company, 1991. Gagnon, Gabrielle, â€Å"Data Warehousing: An Overview† PC Magazine, March 9, 1999. Hammond, Mark, â€Å"DRDA Standard Could Finally Get Rival Databases Talking†, PC Week, December 7, 1998. Mayor, Tracy, â€Å"Look Ma, No Hands† PC Week, July 1, 1996. Coskun, Samli A., â€Å"Information-Driven Marketing Decisions: Development of Strategic Information Systems† Quorum Books, 1996. Schindler, Esther, â€Å"The Computer Speech Book† Academic Press, Inc., 1996. Sichel, Daniel E., â€Å"The Computer Revolution - An Economic Perspective† The Brookings Institution, 1997. Vossen, Gottfried, â€Å"Data Models, Database languages and Database Management Systems† Wokingham, 1991. Watterson, Karen, â€Å"Blueprint For A Database† Data Based Advisor, June, 1990.

Burn Case Study

Mr. Davis is a 56-year-old man who was involved in a fire in his home. He was smoking a cigarette and fell asleep, dropping the cigarette and igniting the bed linens. He sustained full thickness burns over the upper half of his trunk and neck (anterior and posterior) and the posterior aspects of both upper arms. He also sustained superficial partial-thickness burns to his face and hands. He arrived at your burn unit 5 hours after injury. Labs were drawn. A foley catheter and NG tube were inserted in the ER. Assessment findings: Height is 72 inches, weight is 185 lbs.You auscultate wheezes in the patient’s lungs and he has a productive cough of a small amount of carbon-tinged sputum. Mr. Davis rates his pain at a â€Å"9† on a scale of 0-10. He denies pain at the chest, neck, back, and upper arms. Urine output has totaled 150 ml since the foley was inserted 2 hours ago. His foley is draining burgundy-colored urine. Mr. Davis is experiencing nausea, has faint bowel sounds , and his abdomen is distended. A nasogastric tube was inserted to low intermittent suction and is draining dark yellow-green liquid.His extremities are edematous making the pulses difficult to palpate. His blood pressure is 96/50, pulse 114 beats per minute, respirations are 24, and temperature is 100 degrees Fahrenheit. The greatest initial threat to a patient with a major burn is hypovolemic shock. Using the above assessment: 1. Do you think Mr. Davis is experiencing hypovolemic shock? If so, what data supports this? (2 points) Yes, Mr. Davis is most likely experiencing hypovolemic shock, due to low blood pressure, increased heart rate, as well as an increase in respiratory rate.

Does alcohol have as much of a focus as drug addiction in UK essays

Does alcohol have as much of a focus as drug addiction in UK essays Alcohol is the most commonly used drug in Britain with only 7 per cent of men and 13 per cent of women describing themselves as non-drinkers (Joseph Rowntree Foundation, 2000: 6). When considered in population terms, alcohol is a more important risk factor for antisocial behaviour than are other drugs because it is more frequently taken in excess (Rutter et al, 1998: 154). Most people consume alcohol socially and moderately; however there are some who drink heavily, with not just adverse physical and psychological effects for themselves. It has been estimated that alcohol misuse contributes to 40% of violent crime, 78% of assaults and 88% of criminal damage cases (Deehan, 1999: 1). Coupled with reports that 28% of all offenders seen by the probation service have alcohol problems compared with 12% with drug problems (Alcohol Concern, 1999: 16), it would seem that alcohol has a larger part to play in crime than the misuse of drugs. However, the Government has invested heavily in drug use prevention - 94 million per year - but has seemingly neglected the issue of alcohol misuse, spending as little as 1 million per year on promoting prevention and treatment (Dean, 2000). Add to this a lack of true alcohol-related crime figures, with only specific drink-driving offences having a recorded statistic; until recent Home Office guidance, an absence of an ade quate definition of an alcohol-related incident (Alcohol Concern, 1999: 14); and the creation of a community order specifically for drug misusing offenders and not alcohol misusers (the Drug Treatment and Testing Order, or DTTO) and it would seem that alcohol has been left to take a back seat in the Governments agenda. To try and ascertain whether alcohol is the forgotten issue in the Criminal Justice System (CJS), this essay will be examining (albeit briefly) the relationship between alcohol ...

Free Essays on Life Values

You should never allow anybody to tell you what your goals or passions are, you should never try to fulfill anybody else’s dreams except for your own because if you don’t give yourself a chance to do what you want to do, the only person you’re letting down is yourself. Today I am given this special opportunity to share my life values with you. Some of my life values that I will be sharing with you today are; my family, passions, and goals that motivate me to get through life one step at a time. Now let me start out by telling you about family and what it means to me. According to the dictionary the word family means â€Å"one’s own flesh and blood, kinship, and offspring.† Do you agree with the dictionary’s definition? Well I don’t, I think family is much more. To me, family is anybody who you’ve built a strong bond with, anybody who you care about, trust, love, and respect. In the first column of my collage are a few pictures of people whom I consider to be my family; my dance group, my close friends and of course my immediate family. Passions, what are passions exactly? Passions to me are things that you feel so strongly about that you feel like you need to do something about them. Passions are your desires, wishes, and aspirations and so much more. One of my enormous passions in life is to preserve and carry on the Hawaiian culture. The pre-contact native Hawaiian population has been estimated to as high as one million, and the native population after the overthrow of the Hawaiian monarchy in 1893 was 40,000. Today, the number has dramatically decreased to 8,000 and it is predicted that be the year 2024, pure Hawaiians will no longer exist. Although pure Hawaiians may not exist in the future, my effort to preserve the Hawaiian culture will only grow stronger ad I continue to tell ancient stories of Hawaii through my hula dancing. Every dance I learn is just another step to help preserve a culture whic... Free Essays on Life Values Free Essays on Life Values You should never allow anybody to tell you what your goals or passions are, you should never try to fulfill anybody else’s dreams except for your own because if you don’t give yourself a chance to do what you want to do, the only person you’re letting down is yourself. Today I am given this special opportunity to share my life values with you. Some of my life values that I will be sharing with you today are; my family, passions, and goals that motivate me to get through life one step at a time. Now let me start out by telling you about family and what it means to me. According to the dictionary the word family means â€Å"one’s own flesh and blood, kinship, and offspring.† Do you agree with the dictionary’s definition? Well I don’t, I think family is much more. To me, family is anybody who you’ve built a strong bond with, anybody who you care about, trust, love, and respect. In the first column of my collage are a few pictures of people whom I consider to be my family; my dance group, my close friends and of course my immediate family. Passions, what are passions exactly? Passions to me are things that you feel so strongly about that you feel like you need to do something about them. Passions are your desires, wishes, and aspirations and so much more. One of my enormous passions in life is to preserve and carry on the Hawaiian culture. The pre-contact native Hawaiian population has been estimated to as high as one million, and the native population after the overthrow of the Hawaiian monarchy in 1893 was 40,000. Today, the number has dramatically decreased to 8,000 and it is predicted that be the year 2024, pure Hawaiians will no longer exist. Although pure Hawaiians may not exist in the future, my effort to preserve the Hawaiian culture will only grow stronger ad I continue to tell ancient stories of Hawaii through my hula dancing. Every dance I learn is just another step to help preserve a culture whic...

Association of Phoenix Employees Assignment Example | Topics and Well Written Essays - 2000 words

Association of Phoenix Employees - Assignment Example Association of Phoenix Employees The study was conducted by HREG from January to June 2011 with the permission of Phoenix Textile Co. (PTC) to enhance and improve the recording and tracking of attendance of employees, payment system and processing of salaries of employees. The study includes both software and system enhancement so that manpower time can be saved for the Human Resources, Accounting Department and the employees and workers that queue the Cashier/Disbursing Section (under the Accounting Department) to get their salaries. We are encouraging the management to act upon the recommendations submitted by HREG since implementation of the changes would bolster the morale and production of the employees and workers in the company. Modification in the system would save time both for the management and employees. Phoenix Textile Co. (PTC) has a 500 strong-workforce who work on two shifts daily, seven days a week, and twelve months a year. Production demand fluctuates depending on the orders and season of the year. But production has never dropped to the point of making a number of employees go on forced vacation due to low demand. Thus, the company remains competitive in the local and global market. With the continuous work in PTC, attendance and absences recording and tracking pose a problem to the management. Paying the salaries of employees entail time for both the Disbursing Section and the employees. The long queue just to receive one’s salary produces annoyance since at times, the employees themselves become disorderly.

Analysis of The Pharmacy Services Industry Essay

Analysis of The Pharmacy Services Industry - Essay Example These stocks now have more of a growth profile than they had in the past. There is much opportunity for expansion, with billions of dollars in the business up for grabs! Besides, there is greater competition coming from every direction, as non-traditional channels are looking to get in on the act. Below, we discuss an evolving industry and provide a guide as to what to consider before committing funds here. Traditionally, this industry has been divided into two main categories: pharmacy services, which consist of Pharmacy Benefits Managers, or ‘PBMs’, as well as Clinical Services Providers and large drug chains. Although both groups distribute prescription drugs to consumers, they differ in that ‘PBM’s are mail-order operations while ‘chains’ sell from storefronts. The numerical arrays on the Value Line pages of companies in these groups are largely similar. However, the pages of PBMs, which are somewhat more capital intensive, list capital spen ding per share and depreciation; whereas, the pages of drug chains include the number of stores and gross margin. Within the business description on the Value Line page, investors find a company's mix of pharmacy and general merchandise sales. A heavy weighting of wide-margined pharmacy business is vital to a company's wellbeing. Pharmacy business is less sensitive to economic cycles and a sales slowdown here could indicate a serious problem. The prescription growth rate is another noteworthy figure in measuring the health of a company, and it is gaining prominence. Demographics point to a rise in the number of Americans aged 65 and older, over the next two decades. Increasingly, Baby Boomers will require medical care and pharmaceuticals, auguring well for the industry's sales and earnings prospects. The largest pharmacy services providers are best positioned to reap the coming rewards of the industry (Walgreens Co., 2013 www.walgreens.com/ and CVS Pharmacy, 2013 www.cvs.com/). BACK GROUND/HISTORY CVS CVS Caremark Corporation, together with its associates, provides unified pharmacy health care services in the United States. The company’s Pharmacy Services division offers pharmacy benefit management services, including plan design and administration, formulary management, discounted drug purchase provisions, Medicare Part D services, mail order and specialty pharmacy services, retail pharmacy network management amenities, prescription management systems, quantifiable services and disease controlling services (Yahoo finance, 2013). This division sells its products through retail drugstores; the ‘online retail pharmacy website’, CVS.com; onsite pharmacy stores and retail health care clinics. As on December 31, 2012, the company operated 7,458 retail drugstores, 640 Minute Clinic locations, 31 retail specialty pharmacy stores, 12 specialty mail order pharmacies, and 5 mail order pharmacies. CVS Caremark Corporation was founded in 1892 and is bas ed in Woonsocket, Rhode Island (Yahoo Finance, 2013). Walgreens Walgreen is an innovated and intuitive organization that takes ‘the shopping experience’ to another level. The organization has devoted it’s time to being helpful to the consumers and ensures that shopping is made as convenient as possible. With its many divisions, it operates a network of drugstores in the United States. It provides consumer goods and services; it also provides pharmacy, health and wellness services through drugstores along with novel methods such as mail, telephone, and online modes.